Thank you for visiting the website operated by Hoang Gia Lam Co., Ltd. We respect and are committed to protecting your privacy. Please read the Consumer Privacy Policy below to better understand the commitments we make to respect and protect the rights of our visitors.

Protecting consumers’ personal information and building your trust are very important to us. Therefore, we will use your name and other information related to you in accordance with the content of this policy. We only collect necessary information relating to the sale.

POLICY FOR PROTECTION OF CONSUMER’S Personal Information

Consumers or Customers will be required to fill in information according to the form fields available in the Contact section of the website linde-mh.com.vn. This information is required when Consumers or Customers want to receive information about our products, quotes.

1. Purpose of collecting personal information of consumers

Provide product and service information according to Consumer needs.

Use personal information of Consumers to manage the database of Consumers and promptly handle arising situations (if any).

2. Scope of using personal information

• Providing products / services to Consumers;
• Preventing counterfeiting activities of Consumers;
• Contact and resolve complaints with Consumers;
• Confirm and exchange information about products and services provided to Consumers;
• In case of request from competent state management agencies.

3. Time to store personal information

There is no time limit except when a Consumer requests a cancellation to the Board.

4. People or organizations may have access to a consumer’s personal information

In case of necessity, the following agencies / organizations / individuals have the right to access and collect their personal information, including:

• Board
• Competent state agencies in case of request according to the provisions of operation regulations
• The complainant proves the violation of Consumer
• At the request of competent state agencies

5. Address of information collection and management unit

Hoang Gia Lam Service Trading Company Limited
Address: 465A QL13, Nguyen Trai Quarter, Lai Thieu Ward, Thuan An Town, Binh Duong Province
Hotline: 1900 633 966
Email: sales@hgl.com.vn

6. Means and tools for consumers to access and edit their personal information data

Consumers have the right to submit a complaint about the disclosure of their personal information to third parties to the Board of Directors. Upon receiving these feedbacks, we will confirm Consumer information.

Ways to receive Consumer complaints:

• Via email: sales@hgl.com.vn
• By phone: 1900 633 966

7. Commitment to privacy of consumers’ personal information

Personal information of the Consumers on the Website is committed to the absolute confidentiality in accordance with the privacy policy of personal information posted on the Website. The collection and use of information by each Consumer is done only with Consumer’s consent unless otherwise provided for by law.

Do not use, not transfer, provide or disclose to a third party personal information of a Consumer without Consumer’s consent except as provided in this regulation or law.

In the event that an information server is attacked by a Hacker that results in the loss of Consumer personal data, the Board of Directors is responsible for notifying and working with the investigating authorities and promptly handling, Notice to Consumer is informed of the incident.

Absolutely confidential all transaction information of Consumers.

8. Mechanism of receiving and resolving complaints related to consumer information

In case the Consumer finds out that his / her personal information is being used for a wrong purpose or scope, please send an appeal email to sales@hgl.com.vn or immediately call the hotline 1900 633 966 to appeal and provide. Evidence related to the case for us. We are committed to respond immediately or at the latest within 24 (twenty-four) business hours from the time of receiving the complaint.